Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To consider recommendation to procure a new
complaints and freedom of information case management
1. Approved a competitive tender for a new Complaint & FOI system for a period of 7 years (3 plus 2 plus 2) for an estimated value of £432k.
2. Delegated authority to the Service Director for Communities in consultation with the Executive member for Finance Governance and Performance to enter into procurement process and award a contract for the new Complaint and FOI system.
3. Approved the decommissioning of Salesforce, the current Complaint and FOI system.
Report author: Rizwan Tariq
Publication date: 02/10/2018
Date of decision: 02/10/2018
Decided at meeting: 02/10/2018 - Cabinet
Effective from: 10/10/2018