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Decision details
Implementation of new omni-channel contact centre (new telephony system)
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
This project will replace the current obsolete
system with a high quality system and enable the delivery of
savings from 19/20 as a result of switching off legacy systems and
centralising contact from other services.
Decision:
Approved the implementation Option 2 (combined Omni-channel, centralisation and call centre).
Report author: Patsy Mellor
Publication date: 27/07/2017
Date of decision: 27/07/2017
Decided at meeting: 27/07/2017 - Cabinet
Effective from: 04/08/2017
Accompanying Documents:
PDF 107 KB