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Decision details

Virgin Media Analogue Lines Extension

Decision Maker: Chief Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


These services are required in order to maintain our traditional telephony functionality used for desk phones, alarm lines (Fire, Lift, and Security) and door access / concierge systems. The increased value of the contract is due to the complexities of moving away from traditional telephony functionality which has resulted in longer retention of phone lines than previously expected.


To increase the value of a contract necessary to continue utilising traditional telephony services provided by
Virgin Media Business until December 2025 which is being done through a compliant exception due to the absent of competition for technical reasons under Regulation 32(2)(b)(ii) of The Public Contracts Regulations 2015.

Alternative options considered:

Competitive Tender – This option is not possible due to services being stop-sell with the Internet Service Providers so no new supplier could take on these services.
Not continue to utilise services – This option is not feasible as the services utilising this technology is still required and removal will cause disruption to public services and in cases such as fire alarms will have an impact on our health and safety obligations

Publication date: 08/07/2024

Date of decision: 12/06/2024