Decision details

The decision to award this contract has been made as it provides continuity of essential hardware support services for core BCC servers and storage. Should the Council experience any hardware failures in this time, without server hardware support services being available, it would be in a position that it could not recover these systems, resulting in a loss of data, which would pose a significant business continuity risk for all services currently supported on premise.

This service is for the fix of IT server and its associated hardware. IT Services have made a big reduction in the number of servers over the last year which has enabled a decrease in costs on hardware maintenance. The Council currently has a competitive tender ongoing for a new contract. This decision is to extend for a short period of time (3 months) the existing contract to ensure continuity of server maintenance service for the Council and ensuring that we have cover in place until award of new contract from the competitive tender process.

BCC does not have the in-house capability and resource to undertake this activity. The Council cannot tolerate not having any support services for the server hardware maintenance.