Decision details

Recommendation to award a contract to Mobysoft Ltd for the provision of RentSense software is based on a number of reasons:
- Workload is increasing due to Universal Credit rollout and unexpected Covid-19 devastating impact on the economy further surge in arrears increasing staff’s workload and support recovery planning.
- Prior to the Covid-19 crisis, the rent service required a 100% plus collection rate to reduce arrears.
- Proposal projected to improve arrears reporting processes, ensuring that officer time is spent efficiently and on cases that need attention.
- Support tenant wellbeing and empowerment by providing targeted support work
- 10-14 weeks implementation period – which will enable the Rent Service to have the solution in place before the end of the Government’s Job Retention Scheme in October.
- RentSense is the only solution on the G-Cloud 11 framework to provide this service

To enter into a contract with Mobysoft Ltd to procure RentSense, a cloud-based software designed to improve rent collection rates and reduce arrears by analysing rent payment patterns and providing predictive analytic intelligence.
The application’s output will provide a streamlined accurate workload for income officers facilitating earlier intervention, improved efficiencies, lowered cost of rent collection and increased rent collection.
Decision agreed on 9th June 2020 by Corporate Leadership Board (CLB) as part of the Exception Report for the Update

The Housing
critical development work to manage rent review for 21/22 and deploy full Direct Debit functionality , changing the configuration of the module at this stage would delay critical improvements
Option 5: procure a new housing management system – this would result in a 2+ year project alone – there wouldn’t be guarantees that the new system would provide the functionality
Option 6: Microsoft stack analytics to identify workload – too premature / no proof of concept within BCC – high risk