Breadcrumb Content

Decision details

Procurement of new Complaints and Freedom of Information System

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To consider recommendation to procure a new complaints and freedom of information case management system.


That Cabinet:


1.        Approved a competitive tender for a new Complaint & FOI system for a period of 7 years (3 plus 2 plus 2) for an estimated value of £432k.


2.        Delegated authority to the Service Director for Communities in consultation with the Executive member for Finance Governance and Performance to enter into procurement process and award a contract for the new Complaint and FOI system.


3.    Approved the decommissioning of Salesforce, the current Complaint and FOI system.


Report author: Rizwan Tariq

Publication date: 02/10/2018

Date of decision: 02/10/2018

Decided at meeting: 02/10/2018 - Cabinet

Effective from: 10/10/2018

Accompanying Documents: