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Implementation of new omni-channel contact centre (new telephony system)

 

 

This project will replace the current obsolete system with a high quality system and enable the delivery of savings from 19/20 as a result of switching off legacy systems and centralising contact from other services.

Decision type: Key

Reason Key: Result in expenditure of £500,000 or over;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 26/05/2017

Decision due: 27 Jul 2017 by Cabinet

Lead member: Councillor Asher Craig, Deputy Mayor with responsibility for Children's Services, Education and Equalities cllr.asher.craig@bristol.gov.uk, Councillor Craig Cheney, Designated Deputy Mayor with responsibility for City Economy Finance & Performance cllr.craig.cheney@bristol.gov.uk

Contact: Patsy Mellor, Director, Management of Place Email: patsy.mellor@bristol.gov.uk.

Scrutiny Remit / Input: Neighbourhoods Scrutiny Commission

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Agenda items