Modern.gov Breadcrumb

Modern.gov Content

Decision details

Talk Talk Business Traditional Telephony Contract

Find out more about this issue

Decision Maker: Director: Policy, Strategy and Digital

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The services are required in order to maintain our traditional telephony functionality used for desk phones, alarm lines (Fire, Lift, and Security) and door access / concierge systems. The contract term reflects the nationwide Public Switched Telephone Network (PSTN) switch off by December 2025, where we will be replacing these services with newer technology leading up to that date.

Decision:

To award a contract necessary to continue utilising traditional telephony services provided by
Talk Talk Business until December 2025 which is being awarded through a compliant exception due to the absent of competition for technical reasons under Regulation 32(2)(b)(ii) of The Public Contracts Regulations 2015.

Alternative options considered:

Competitive Tender – This option is not possible due to services being stop-sell with the Internet Service Providers so no new supplier could take on these services
Not continue to utilise services – This option is not feasible as the services are still required to operate alarm systems including fire alarms which will impact health and safety if removed

Publication date: 28/06/2023

Date of decision: 01/06/2023