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Issue - meetings
Procurement of new Complaints and Freedom of Information System
Meeting: 02/10/2018 - Cabinet (Item 15.)
15. Procurement of new Complaints and Freedom of Information System 
PDF 137 KB
Additional documents:
- Appendix D_Project Risks Complaints FOI, item 15.
PDF 139 KB
- Appendix E_EQIA Relevance Check Signed Off, item 15.
PDF 133 KB
Decision:
That Cabinet:
1. Approved a competitive tender for a new Complaint & FOI system for a period of 7 years (3 plus 2 plus 2) for an estimated value of £432k.
2. Delegated authority to the Service Director for Communities in consultation with the Executive member for Finance Governance and Performance to enter into procurement process and award a contract for the new Complaint and FOI system.
3. Approved the decommissioning of Salesforce, the current Complaint and FOI system.