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Procurement of new Complaints and Freedom of Information System
02/10/2018 - Procurement of new Complaints and Freedom of Information System
That Cabinet:
1. Approved a competitive tender for a new Complaint & FOI system for a period of 7 years (3 plus 2 plus 2) for an estimated value of £432k.
2. Delegated authority to the Service Director for Communities in consultation with the Executive member for Finance Governance and Performance to enter into procurement process and award a contract for the new Complaint and FOI system.
3. Approved the decommissioning of Salesforce, the current Complaint and FOI system.