Issue - decisions

Extension of the current agreement with CIPFA for income receipting systems up to March 2021, this includes ability to receive online payments, telephone payments and processing direct debits.
The contract covers an annual license fee and a transaction fee based on a percentage of value of payments taken, in 2018/19 the total value of this contract was £359k.
Bristol City Council have a rolling agreement recently updated in 2017 with Capita for the provision of these services which requires 6 months’ notice for termination – given the critical nature of these service until we have a replacement in place it is high risk to terminate this arrangement.