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Issue history
Implementation of new omni-channel contact centre (new telephony system)
- 26/05/2017 - Published in plan, Forward Plan update 26 May
- 06/06/2017 - Published in plan, Forward Plan Update 06 June
- 28/06/2017 - Published in plan, Forward Plan update 28 June
- 17/07/2017 - Published in plan, Forward Plan update 17 July
- 27/07/2017 - Published decision: Implementation of new omni-channel contact centre (new telephony system)
- 27/07/2017 - Agenda item, Cabinet Implementation of new omni-channel contact centre (new telephony system) 27/07/2017
- 03/08/2017 - Call-in period expired: Implementation of new omni-channel contact centre (new telephony system)