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Telephony Project: Provision of Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking

The monetary value is above £100,000 and Cabinet (April 2022) has provided Delegated Authority.
April 2022 Cabinet:
Authorised the Chief Executive in consultation with the Cabinet Member for Finance, Governance and Performance and Director for Policy, Strategy and Digital to take all steps necessary, (including procuring and awarding any relevant contracts which may be over £500k), for delivering the telephony project/solution at a total estimated cost of £4.5m.
July 2022 Cabinet:
Noted an increase to the expected one-off costs of the Digital Transformation Projects (DTP1) agreed by Cabinet in September 2021, which are included in the overall budget to be approved in this report, and the risk of increase to the ongoing costs outlined for Telephony project agreed by Cabinet in April 2022, which will be managed by the Programme within its total proposed financial envelope.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 11/08/2022

Contact: Tim Borrett, Director: Policy, Strategy and Digital Email: tim.borrett@bristol.gov.uk.

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