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Issue details
Implementation of new omni-channel contact centre (new telephony system)
This project will replace the current obsolete
system with a high quality system and enable the delivery of
savings from 19/20 as a result of switching off legacy systems and
centralising contact from other services.
Decision type: Key
Reason Key: Result in expenditure of £500,000 or over;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 26/05/2017
Decision due: 27 Jul 2017 by Cabinet
Lead member: Councillor Asher Craig, Deputy Mayor with responsibility for Children's Services, Education and Equalities cllr.asher.craig@bristol.gov.uk, Councillor Craig Cheney, Designated Deputy Mayor with responsibility for City Economy Finance & Performance cllr.craig.cheney@bristol.gov.uk
Contact: Patsy Mellor, Director, Management of Place Email: patsy.mellor@bristol.gov.uk.
Scrutiny Remit / Input: Neighbourhoods Scrutiny Commission
Decisions
Agenda items
- 27/07/2017 - Cabinet Implementation of new omni-channel contact centre (new telephony system) 27/07/2017